The growing trend of modern tech has become pervasive across many industries and more so, everyday life. What does this advancement hold for all of us?
To improve customer service, well-loved fast food chain Mcdonald's, recently launched digital kiosks for ordering. This automated system is purported to minimise direct employee-customer dealings, as well as lengthy back-and-forth when ordering food. Although such a phenomena could be seen as an extension of the brand's online website ordering service, the new development has sparked quite the debate as to how this kind of advancement will affect employment.
On the onset, the kiosks could be seen as "replacements" for cashiers -- is this really the case? And if so, what does this mean for both consumers and food producers?